We Understand the Challenges of Service Businesses

Unlike companies that sell a physical product, the satisfaction of a service business customer is driven almost exclusively by their interactions with the business’s employees and the quality of their work.  As such, the challenge for all service businesses is to ensure their entire organization is working together to deliver a promised service to the customer.  If services, markets, goals, financial management, and/or operational procedures are poorly defined, the business creates breakdowns in service delivery resulting in customer dissatisfaction and a high risk of failure.